Your Personal Information
Tools used to Process Data
Tools used to safeguard your Data
We provide an internet-based service which brings people together who are looking for a long-lasting relationship. To successfully provide this service, we collect and use your personal information.
Your Personal Information
All the personal information we collect is related to providing and improving our Services and its features and falls into three general categories:
Information you provide to us
Information collected automatically
Information we obtain from third parties
In many cases, personal information is only used in pseudonym form or anonymously.
What Personal Information we collect:
When you visit our websites, we store the following data by default:
IP address (Internet Protocol address) of the accessing computer
The website from which you visit us (referrer)
The sites that you visit from our website
The date and time of your visit
The type of browser settings
This data is used by us for statistical purposes without reference to individuals.
We only use the personal information that you actively provide us (e.g. contact information for registration, profile information or photos). In many cases, you can decide what personal information you reveal about yourself in your profile and / or in your search activity. Personal information that is strictly necessary for the provision of the contract is always marked separately as required (e.g. email address) so that you know what information you need to enter for the use of the Services and what you can do without.
We provide Free Memberships and Paid Memberships.
With the Free Membership you will be prompted to provide the following details, without which registration cannot be completed:
Gender of the partner you are seeking
Our personality test follows your registration. First, we ask for the following information to identify suitable partners:
Date of birth
During the personality test, you will be asked to answer a series of personal questions (e.g. partner preferences, personal characteristics and desired traits in a partner). Information such as ethnicity or religion is considered sensitive personal data, which is subject to increased legal protection and protected by us with increased technological care. We collect this data and other profile information (e.g. interests and preferences), because they are the basis of our matching service and the basis of your user profile. Direct contact information (e.g. e-mail address, postal code) does not appear on your profile and is therefore not visible to other members.
If you purchase a Paid Membership, the following personal information is collected during the payment process:
First and Last Name
Bank account details or credit card information, which are collected by our trusted third-party services provider
We use “cookies” to make your interaction with the platforms individually identifiable and optimized. A cookie is a text file that is either stored temporarily in the computer’s memory (“session cookies”) or saved on the hard drive (“permanent cookie”). Cookies may contain information about your previous requests to the appropriate server or information on what offerings have been made to you so far. Cookies are not used to run programs or deliver viruses to your computer. The main purpose of cookies is to provide tailor-made offerings and make the use of the Services as comfortable as possible.
Most browsers are initially set to accept cookies. However, you can configure your browser so that it rejects cookies or requests you to confirm the acceptance of cookies. If you choose to decline cookies, however, this may have the consequence that not all our offerings are available to you.
We use session cookies, partner and affiliate cookies and permanent cookies.
Session Cookies: we mostly use “session cookies”, which are not stored on your hard drive and are deleted when the browser is closed. Session cookies are used for login authentication and to balance the system load.
Partner and Affiliate Cookies: we use these cookies if you access our Services via an external advertising space. These cookies are used to settle accounts with our cooperation partners and do not contain personal information from you.
Permanent cookies: we use “permanent cookies” to save your personal use settings. This allows for personalization and improves the we service, because you can find your personal settings again on subsequent visits.
Lawfulness of Processing and Consent
ensuring the security and operability of our IT systems; improving and personalizing our Services, including by analyzing usage behavior; using third-party services for analytic and remarketing purposes, as set out below; and using personal data for the examination, assertion, exercise and defense of legal claims.
If we use personal information for a purpose which by law requires your consent, we will always ask for your explicit agreement and record your consent.
You can revoke your given consent and thus opt-out at any time and/or object to future use of your personal information.
You can always object to the processing of your data on the basis of a legitimate interest.
To opt-out or make an objection a simple message to us is sufficient.
If you have any other questions about the lawful bases upon which we collect and use your personal data, please contact us using the contact details as set out below.
The Services offered by us are not directed to children under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16 years of age. If we identify that we have collected information from users under the age of 16, we will take immediate measures to delete their data.
Tools used to Process Data
(a) Use of Analysis Programs and Remarketing
We analyse members’ online behavior. We create anonymous user profiles to improve our service to you. For this we use Google Analytics.
(c) Facebook Plugins
We use social plugins (“plugins”) provided by the social network Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plugins are identified by a Facebook logo. If you use a social plugin on our site, your browser establishes a direct connection with the Facebook servers. Facebook then transmits the plugin content to your browser, and then integrates it into the websites.
In this way, Facebook obtains the information that you have accessed on the corresponding page. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the Facebook plugins (e.g. press the “Like” button), the corresponding information is transmitted from your browser to Facebook and stored there.
For more information about the purpose and scope of personal information collected by Facebook, and Facebook’s processing and use of personal information, as well as your rights and options for protecting your privacy, please refer to the privacy policies of Facebook.
If you do not want Facebook to collect personal information of this kind, we recommend that you log out of Facebook before you visit our website.
(d) Use Google+ Social Plugins
We use the “+1” the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA button (“Google+”).
When you visit a page of our websites that contains a social plugin, your browser establishes a direct connection to the servers of Google. The contents of the “+1” button is transmitted from Google directly to your browser which embeds the latter into the websites.
We therefore have no control over the amount of data that is collected with the Google+ button.
According to Google, no personal information is collected without clicking on the button. IP addresses are only collected from members who are logged in.
For more information about the purpose and scope of personal information collection by Google, and Google’s processing and use of personal information, as well as your rights and options for protecting your privacy, please refer to the privacy policies of Google.
If you do not want Google+ to collect data about you, we advise you to log out of Google+ before you visit our website.
(e) Use of Twitter Social Plugins
We use social plugins (“plugins”) from the social network Twitter.com, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. The plugins are marked with a Twitter logo. When you select our website that contains a social plugin, your browser establishes a direct connection with Twitter’s servers. Twitter transmits the contents of the plugin directly to your browser, which integrates it into the websites. This gives Twitter the information that you have accessed on the corresponding page. If you are currently logged into Twitter, Twitter can assign your visit to your Twitter account. If you are using the Twitter plugins to interact (e.g. a tweet to an article post), the corresponding information is transmitted from your browser directly to Twitter and stored there.
If you do not want Twitter to collect data about you, we advise you to log out of Twitter before you visit our website.
(j) Use of payment processors
Personal data will only be passed on to external service providers if necessary to provide the service offered e.g. marketing companies, payment processors for fee-based memberships, debt-collection agencies, etc. In these cases, we will make sure that these service providers are contractually obliged – or through other measures compelled – to meet an equivalent data protection standard.
Storing and retention period
We will only store your personal data for as long as is necessary to fulfill our contractual and legal obligations, or for longer periods only where permitted by applicable law (for example, the defense of legal claims).
When you close your account, we will delete all information we hold about you. If a complete deletion of your data is not possible or not necessary for legal reasons, the data concerned will be blocked for further processing. Your data will be blocked rather than deleted, for example, in the following cases:
Your payment data and, if applicable, other data are generally subject to various legal storage obligations.
– Even if your data is not subject to any legal storage obligation, we can refrain from immediate deletion in legally permitted cases and instead initially block it. This applies in cases where we may still need the relevant data for further contract processing or legal claims (e.g. in the case of complaints). The decisive factor for the duration of the blocking are the statutory limitation periods. After expiry of the relevant limitation periods, the relevant data will be deleted.
Tools used to safeguard your Data
We use technological, organizational, and physical protection measures designed to protect against unauthorized use, disclosure or access of the personal information we collect. All information you submit to us at registration or login (e.g. contact information, profile information, or payment information when ordering a paid membership) is encrypted. This encryption helps protect the confidentiality of personal information exchange between you and our web server, and helps to prevent misuse of personal information, e.g. by interception. The encryption technique we use is SSL (Secure Socket Layer). It is an accepted and widely used technology. In view of our personal information collection, technical precautions have been taken to store your personal information in a secure environment. Access to your information is limited to only a few selected employees and service providers and will be granted only for carrying out the purposes identified in this policy, quality control and review of complaints, and for thwarting fraud. Personal information we collect is stored in the EU.
Some or all of the personal information we collect may be stored on servers located outside your jurisdiction of residence, where data protection laws may differ from the laws in the jurisdiction in which you live. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement according to the laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protection measures are in place to require the data processor in that country to maintain protection measures on the personal information that are equivalent to those that apply in the EU.
According to the GDPR you have the following rights in relation to your information, which you may exercise at any time in written form.
The right to be informed
The right to be informed encompasses the data controller’s obligation to provide ‘fair processing information’, typically through a privacy notice. It emphasizes the need for transparency over how we use our customers’ personal data.
The right of access
The right of access gives the data subject the right to request information regarding his/her personal data. from the data controller. The data subject can:
request to obtain information whether his/her personal data is being processed;
in case it is, the data subject can request to access the data and obtain a copy; and
request to obtain supplementary information about the processing.
The right to rectification
It gives data subjects the right to require the controller to rectify inaccuracies about their personal data. If the data that the controller possesses is not up to date or is incomplete, the data subject can require the controller to rectify the data.
The right to erasure/right to be forgotten
The right to erasure allows the data subject to require the controller to remove or delete their personal data from their system, so that their data cannot be found by third parties
The right to restrict processing
The right to restriction of processing allows data subjects to demand from controllers to stop processing their personal data. However, controllers will still be able to store the data.
The right to data portability
The right to data portability gives the data subject the right to require the controller to provide information in a structured, commonly used and machine –readable form so that it may be transferred by the data subject to another data controller without hindrance.
The right to object
The right to object allows data subjects to prevent controllers from further processing of their personal data if there are no legitimate grounds for the processing of the data.
The right to withdraw consent at any time
You have the right to withdraw your consent at any time. Withdrawing consent will be made easy by us. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
The right to lodge a complaint with a supervisory authority
If we do not respond to your request within a month, you have the right to lodge a complaint at the supervisory authority, and seek a judicial remedy.